Redmine is our preferred ticket (task tracking) system. You can see it in action at https://redmine.wasya.co and we can install a copy for you on your own hardware, or on ours.
Redmine is open-source, and is both sufficiently feature-rich and easy to use. Its source code is hosted on github.
Redmine is designed to help teams plan, organize, and monitor their work efficiently. Built on Ruby on Rails, it supports multiple projects with features such as task tracking, Gantt charts, calendars, time tracking, role-based access control, and customizable workflows. Teams can create issues, assign them to users, set priorities and deadlines, and track progress through configurable statuses. Because it is self-hosted, organizations maintain full control over their data and can tailor the system to match their internal processes.
Redmine is highly extensible through plugins and themes, allowing integration with version control systems like Git and Subversion, as well as authentication systems such as LDAP. It supports multilingual interfaces and offers detailed reporting capabilities to help managers analyze productivity and project performance. Its flexibility, transparency, and strong community support make Redmine a popular choice for software development teams, IT departments, and organizations seeking a customizable, cost-effective project management solution.
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